Welcome to Simms Sport Equipment Shop’s FAQ page! We’re here to help answer your questions about our products, shipping, returns, and more. If you don’t find what you’re looking for below, our team of outdoor enthusiasts is always ready to assist at [email protected].
About Our Products
What types of outdoor activities do your products support?
We specialize in equipment for fly fishing, overlanding, paddling, running, surfing, training, and yoga. Our gear is designed by outdoor enthusiasts for outdoor enthusiasts, ensuring reliability when adventure calls.
How do I choose the right equipment for my activity?
Each product page includes detailed specifications and intended uses. For personalized recommendations, email our team with details about your adventure plans and we’ll help you gear up right.
Are your products suitable for beginners?
Absolutely! We carry equipment ranging from entry-level to professional-grade. Look for our “Beginner Friendly” tags on product pages, or contact us for guidance on starter kits.
Ordering & Account
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and speeds up future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to get you adventuring sooner! Contact us immediately at [email protected] if you need changes—we’ll do our best to accommodate if your order hasn’t shipped.
Shipping & Delivery
Where do you ship?
We ship worldwide except to Asia and select remote regions. Our Phoenix-based team ensures your gear reaches you wherever adventure takes you.
What are my shipping options?
- Standard Shipping ($12.95): Via DHL/FedEx in 10-15 business days after processing (1-2 days)
- Free Shipping: For orders over $50 via EMS in 15-25 business days
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this with the carrier’s website (DHL, FedEx, or EMS) for real-time updates.
My gear hasn’t arrived within the estimated timeframe. What should I do?
First check your tracking information. If there are delays or issues, contact us immediately at [email protected] with your order number and we’ll investigate.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unused with original packaging for a full refund. Some exclusions apply (see full policy on product pages).
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid label when applicable.
What if my gear arrives damaged?
Contact us immediately with photos of the damage. We’ll arrange a replacement or refund and handle all shipping costs—no need to wait for the return process to complete.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, flexible payment options whether you’re at home or trailside.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Why was my payment declined?
This is usually due to incorrect information, insufficient funds, or your bank’s security measures. Double-check details or contact your card issuer before trying again.
Still Have Questions?
Our Phoenix-based team lives for the outdoors just like you. Reach out at [email protected] or by mail at 992 Crowfield Road, Phoenix, US 85018. We typically respond within 24 hours (except when we’re out chasing our own adventures—but we’ll get back to you ASAP!).
Remember: Every epic journey begins with the right equipment. Let us handle the logistics while you focus on the adventure ahead.