At Simms Sport Equipment Shop, we stand behind our outdoor gear just like we stand behind our adventurers. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Quick Facts:

  • Return Window: 15 days from delivery date
  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method
  • Return Shipping: Customer responsibility (except for defective items)

Our Return Process

Step 1: Initiate Your Return

To begin your return or exchange, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Simms Support Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Product Name] – Reason for Return: [Please specify] – Preferred Resolution: [Refund/Exchange for [Product Name & Size if applicable]] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Package and Ship

Please ensure:

  • Items are in original condition with tags attached
  • Original packaging is included when possible
  • Include a copy of your packing slip or order confirmation
  • Write the return authorization number on the outside of the package

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Credit card refunds appear in 5-10 business days (depending on your bank)
  • PayPal refunds typically process within 24 hours

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the same initial return process
  2. Clearly state the item you wish to exchange for
  3. We’ll ship your new item once the return is received
  4. Any price differences will be charged/refunded accordingly

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used water sports equipment (paddles, wetsuits, etc.)
  • Personalized or custom-made items
  • Items without original packaging that affects resale value
  • Clearance or final sale items (marked as such)

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Adventure-Ready Guarantee

We test all our gear in real outdoor conditions, and we expect it to perform for you too. If you have any issues with product performance outside the return window, contact us – we may be able to help with repairs or warranty options.

International Returns

For customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs fees
  • We cannot refund original customs/duties fees

Questions? Our team of outdoor enthusiasts is happy to help at [email protected].

Happy trails and calm waters,
The Simms Sport Equipment Shop Team