At Simms Sport Equipment Shop, we’re committed to getting your adventure gear to you quickly and ensuring you’re completely satisfied with every purchase. Whether you’re prepping for fly fishing, overlanding, paddling, running, surfing, or yoga training, we’ve got your back with our straightforward shipping and returns policies.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Timeframes

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Carrier: EMS
    • Minimum Order: $50+
    • Delivery Time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges

We test all our outdoor gear in real conditions and stand behind our products. If you’re not completely satisfied, here’s how our returns process works:

Return Basics

  • Return Window: 15 days from delivery date
  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method
  • Return Shipping: Customer responsibility (except for defective items)

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Simms Support Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Product Name: [Product Name]
– Reason for Return: [Please specify]
– Preferred Resolution: [Refund/Exchange for [Product Name & Size if applicable]]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Package and Ship

Please ensure:

  • Items are in original condition with tags attached
  • Original packaging is included when possible
  • Include a copy of your packing slip or order confirmation
  • Write the return authorization number on the outside of the package

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Credit card refunds appear in 5-10 business days (depending on your bank)
  • PayPal refunds typically process within 24 hours

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • Follow the same initial return process
  • Clearly state the item you wish to exchange for
  • We’ll ship your new item once the return is received
  • Any price differences will be charged/refunded accordingly

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used water sports equipment (paddles, wetsuits, etc.)
  • Personalized or custom-made items
  • Items without original packaging that affects resale value
  • Clearance or final sale items (marked as such)

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

International Returns

For customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs fees
  • We cannot refund original customs/duties fees

Adventure-Ready Guarantee

We test all our gear in real outdoor conditions, and we expect it to perform for you too. If you have any issues with product performance outside the return window, contact us – we may be able to help with repairs or warranty options.

Our team of outdoor enthusiasts is happy to help at [email protected].

Happy trails and calm waters,
The Simms Sport Equipment Shop Team